Shipping Policy

Last Updated: April 2026

Thank you for shopping with Soft Massager. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below for details about our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Shipping Time

We proudly ship internationally.

Estimated delivery time for most orders is 7–10 business days after dispatch. Delivery times may vary depending on your location, customs processing, and local courier services.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control, such as:

• Customs inspections
• Weather conditions
• High shipping demand
• Courier delays

We appreciate your patience and understanding if such situations arise.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Soft Massager is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately before your order is dispatched.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact our support team. We will investigate the issue with the shipping carrier and assist you in resolving it.

Contact Us

If you have any questions about your order or shipping, please contact our support team:

Email: support@softmassager.com

We are always happy to help and ensure you have the best shopping experience with Soft Massager.