Refund & Return Policy

Last Updated: April 2026

At Soft Massager, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 14-day return policy.

1. Return Eligibility

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase or order confirmation is required

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged products not caused by shipping

• Items returned without original packaging

• Products returned after the 14-day return window

3. Return Process

To start a return, please contact our support team with your order details.

Email: support@softmassager.com

Our support team will review your request and provide instructions for returning the item.

Please do not send products back without contacting us first.

4. Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed and issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund if applicable.

6. Shipping Costs

Shipping costs are non-refundable unless the item was damaged, defective, or incorrect when received.

Customers may be responsible for return shipping costs unless stated otherwise.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: support@softmassager.com

We are always here to help and ensure you have the best experience with Soft Massager.